Services and quality management
Zuellig Pharmaˇ¦s dedicated focus on distribution services for the healthcare product industry enables principals to concentrate on their core activities of research and development, manufacturing and demand creation while gaining added value through our geographical reach, economies of scale and business ethos.
Our services
• Warehousing
• Sales Order Processing
• Invoicing
• Collection
• Credit & Risk Management
• Retail Sales Force
• Repackaging & Labeling
• Delivery & Transportation
• Reverse Logistics
• Cross Docking
• Sample Management
• Promotions, Gift & Literature Management
We provide end-to-end distribution solutions in addition to addressing specific needs throughout the supply chain in Asia. A regional quality management system ensures consistency across markets while rigorous business continuity planning prepares us for the unexpected and mitigates risk.
| Partnership with Principals |
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Extension of Principalsˇ¦ operations |
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Service fee not trading margin |
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| Accounts Receivable |
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Zuellig Pharma takes on customer credit risk with Principals paid
according to agreed terms |
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| Retail Sales Force |
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Zuellig Pharma sales force works work stockists & chemists |
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Principalsˇ¦ field force can focus on detailing |
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Improved coverage/reduction in field force |
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| Economies of Scale |
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Warehousing, transportation, management, IT &
communications |
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Market leverage |
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| Transparency |
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Principal knows what product goes where |
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Principal controls pricing & deals |
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| Asian Know-How & Regional Presence |
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Market access and coverage |
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Relationships with governments & key accounts |
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Regional Quality Management System
Zuellig Pharma has established and implemented a Regional Quality Management System (ZP RQMS) that defines standard requirements for pharmaceutical storage and distribution across all ZP sites. This ensures that Zuellig Pharma service offering is consistent throughout all its operations.
The implementation of the Zuellig Pharma RQMS warrants that all operations as a minimum are certified to ISO 9001 and to Zuellig Pharma regional standards and guidelines. The guidelines have been developed, maintained and audited by a central Regional Quality Assurance team based in Manila.
Adherence to these standards is supported by external audits conducted annually by SGS.
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ISO 9001:2000 |
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GSDP (Good Storage and Distribution Practice), based on US FDA 21CFR 210, 211, WHO GSP and EU 94/C 63/03 standards |
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Quality Organization and Personnel Guidelines ˇV set for Zuellig Pharma Distribution Centers |
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Cold Chain Management Guidelines ˇV detailed procedure guidelines for cold chain storage, handling and validation |
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Re-dressing Guidelines ˇV specific cGMP requirements for secondary repackaging |
Business continuity planning
| Our business continuity initiatives cover but are not limited to |
• Avian Flu
• Flood
• Typhoon
• Fire
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• SARS
• Earthquake
• Tsunami
• Terrorism |
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In a world of constant change, business continuity planning to cope with unexpected natural disasters and major disruptions is an essential part of a leading companyˇ¦s strategic outlook. At Zuellig Pharma, we continuously seek to optimize our business continuity and readiness through risk mitigation, crisis management planning and staff development, technological innovation, and remote system access capabilities, among others, in order to support all principals and customers and the pharmaceutical and healthcare product industry in Asia Pacific. |
